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Everything you need to know to get started and make the most of your Classhub account

About Classhub
For parents & students - what subjects and ages do Classhub cover?
For parents & students - how to find a great tutor?
For parents & students - what subjects and ages do Classhub cover?
For parents & students - what support does Classhub offer?
For parents & students - what is Classhub?
Online Tuition
Our Tutors
For parents & students - do tutors have a background check?
For parents & students - how do I know that I’m getting a great tutor?
For parents & students - what is your tutor set-up process?
For parents & students - how do I make contact with a tutor?
Your Lessons
For parents & students - how much does tuition cost?
For parents & students - where do classes and activities take place?
For parents & students - how can I leave my tutor a rating and review?
For parents & students - why has my lesson been cancelled?
For parents & students - how do I book and pay for lessons?
For parents & students - how do I request a refund if a lesson does not take place or I am not happy with the service provided?
For parents & students - how can I cancel a booking?
For parents & students - what is your cancellation policy?
For parents & students - what happens when a class has been moved by a tutor?
Payments
For parents & students - what do I do if I have a failed payment?
For parents & students - why do you need my card details?
For parents & students - how do I change my card details?
For parents & students - are my payment details safe?
For parents & students - do you accept PayPal?
For parents & students - do I get a receipt
For parents & students - how and when do I pay for lessons?
Using Classhub - General questions
How do I get the Classhub app?
Can I use the Classhub on my iPad?
How can I use Classhub to manage my bookings?
Can I use Classhub to list a class?
How can I cancel lessons
How do I send and receive messages and video calls?
How do I request a refund?
Your Classhub account
For parents & students - I've forgotten my password!
For parents & students - how do I delete my account?
Online tuition
About online tuition
How do I book an online Session?
What do I need to use the Online tuition feature?
How do I share a document?
Which browser should I use for online sessions?
Can I use a mobile phone or tablet for online sessions?
How can I improve my internet connection?
How do I enable my microphone and camera?
Do I need a headset with a microphone?
What are the minimum hardware requirements for using the Online tuition feature?
My video/microphone isn’t working
The Online tuition feature audio isn’t working
The audio in the Online tuition feature is delayed, fuzzy or echo-ey
I’m hearing an echo (echo)!
The Online tuition feature isn’t loading.
About Classhub
For tutors & activity providers - what is Classhub?
For tutors & activity providers - how much does it cost to use Classhub?
For tutors & activity providers - where do classes or activities take place?
For tutors & activity providers - how often do I have to tutor?
For tutors & activity providers - can I tutor outside of Ireland?
For tutors & activity providers - how do I get bookings?
Become a Tutor
For tutors & activity providers - I don’t have a formal teaching qualification, can I still tutor with you?
For tutors & activity providers - do I need to be vetted to be on classhub?
For tutors & activity providers - I live quite far from the city where tutoring opportunities have been advertised, can I still sign up?
For tutors & activity providers - how do I get listed on your website?
Your Tutor Profile
For tutors & activity providers - how much should I charge?
For tutors & activity providers - what should I write in my bio?
For tutors & activity providers - why do I need a profile picture?
For tutors & activity providers - what subjects can I tutor through Classhub?
For tutors & activity providers - how does Classhub value trust?
For tutors & activity providers - why do you require my ID?
For tutors & activity providers - why has my ID check failed?
For tutors & activity providers - what happens after I complete my profile?
For tutors & activity providers - how do I get ratings and reviews for my profile?
Using Classhub General Questions
How do I get the Classhub app?
Can I use the Classhub app on my iPad?
How can I use Classhub to manage my classes or activities?
Can I use the Classhub to book lessons?
How do I cancel lessons?
How can I move classes?
How do I respond to student messages?
How do I provide refunds to my students?
How do I set up new classes?
How do I edit my tutor profile and teaching preferences?
Tutoring with us
For tutors & activity providers - how will students contact me?
For tutors & activity providers - how do I make contact with parents or students?
For tutors & activity providers - can I change my class rate, or charge a different rate for different classes?
For tutors & activity providers - what does "Pause class" mean?
For tutors & activity providers - what does "Edit class" mean?
For tutors & activity providers - what does "Message class" mean?
For tutors & activity providers - am I employed by Classhub?
Your Lessons
For tutors & activity providers - What do I do if a lesson runs over the agreed time?
For tutors & activity providers - how do I receive a booking?
For tutors & activity providers - how do I cancel a booking?
For tutors & activity providers - what is your cancellation policy?
For tutors & activity providers - how do I stay safe?
Payments
For tutors & activity providers - how do I get paid for lessons?
For tutors & activity providers - when do I get paid?
For tutors & activity providers - can I change my bank details?
For tutors & activity providers - Why have I not got paid?
Your Classhub Account
For tutors & activity providers - are my bank details and ID safe?
For tutors & activity providers - I've forgotten my password!
For tutors & activity providers - how can I change my password?
For tutors & activity providers - how do I delete my account or go off-line?
Online tuition
About online tuition
What do I need to use the Online tuition feature?
Which browser should I use for online sessions?
Can I use a mobile phone or tablet for online sessions?
How can I improve my internet connection?
How do I enable my microphone and camera?
Do I need a headset with a microphone?
What are the minimum hardware requirements for using the Online tuition feature?
How do I create an online tuition booking?