Everything you need to know to get started and make the most of your Classhub account
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For parents
& students
Click here to learn more -
For tutors
& activity providers
Click here to learn more
- About Classhub
- For parents & students - what subjects and ages do Classhub cover?
- For parents & students - how to find a great tutor?
- For parents & students - what subjects and ages do Classhub cover?
- For parents & students - what support does Classhub offer?
- For parents & students - what is Classhub?
- Online Tuition
- Our Tutors
- For parents & students - do tutors have a background check?
- For parents & students - how do I know that I’m getting a great tutor?
- For parents & students - what is your tutor set-up process?
- For parents & students - how do I make contact with a tutor?
- Your Lessons
- For parents & students - how much does tuition cost?
- For parents & students - where do classes and activities take place?
- For parents & students - how can I leave my tutor a rating and review?
- For parents & students - why has my lesson been cancelled?
- For parents & students - how do I book and pay for lessons?
- For parents & students - how do I request a refund if a lesson does not take place or I am not happy with the service provided?
- For parents & students - how can I cancel a booking?
- For parents & students - what is your cancellation policy?
- For parents & students - what happens when a class has been moved by a tutor?
- Payments
- For parents & students - what do I do if I have a failed payment?
- For parents & students - why do you need my card details?
- For parents & students - how do I change my card details?
- For parents & students - are my payment details safe?
- For parents & students - do you accept PayPal?
- For parents & students - do I get a receipt
- For parents & students - how and when do I pay for lessons?
- Using Classhub - General questions
- How do I get the Classhub app?
- Can I use the Classhub on my iPad?
- How can I use Classhub to manage my bookings?
- Can I use Classhub to list a class?
- How can I cancel lessons
- How do I send and receive messages and video calls?
- How do I request a refund?
- Your Classhub account
- For parents & students - I've forgotten my password!
- For parents & students - how do I delete my account?
- Online tuition
- About online tuition
- How do I book an online Session?
- What do I need to use the Online tuition feature?
- How do I share a document?
- Which browser should I use for online sessions?
- Can I use a mobile phone or tablet for online sessions?
- How can I improve my internet connection?
- How do I enable my microphone and camera?
- Do I need a headset with a microphone?
- What are the minimum hardware requirements for using the Online tuition feature?
- My video/microphone isn’t working
- The Online tuition feature audio isn’t working
- The audio in the Online tuition feature is delayed, fuzzy or echo-ey
- I’m hearing an echo (echo)!
- The Online tuition feature isn’t loading.
- About Classhub
- For tutors & activity providers - what is Classhub?
- For tutors & activity providers - how much does it cost to use Classhub?
- For tutors & activity providers - where do classes or activities take place?
- For tutors & activity providers - how often do I have to tutor?
- For tutors & activity providers - can I tutor outside of Ireland?
- For tutors & activity providers - how do I get bookings?
- Become a Tutor
- For tutors & activity providers - I don’t have a formal teaching qualification, can I still tutor with you?
- For tutors & activity providers - do I need to be vetted to be on classhub?
- For tutors & activity providers - I live quite far from the city where tutoring opportunities have been advertised, can I still sign up?
- For tutors & activity providers - how do I get listed on your website?
- Your Tutor Profile
- For tutors & activity providers - how much should I charge?
- For tutors & activity providers - what should I write in my bio?
- For tutors & activity providers - why do I need a profile picture?
- For tutors & activity providers - what subjects can I tutor through Classhub?
- For tutors & activity providers - how does Classhub value trust?
- For tutors & activity providers - why do you require my ID?
- For tutors & activity providers - why has my ID check failed?
- For tutors & activity providers - what happens after I complete my profile?
- For tutors & activity providers - how do I get ratings and reviews for my profile?
- Using Classhub General Questions
- How do I get the Classhub app?
- Can I use the Classhub app on my iPad?
- How can I use Classhub to manage my classes or activities?
- Can I use the Classhub to book lessons?
- How do I cancel lessons?
- How can I move classes?
- How do I respond to student messages?
- How do I provide refunds to my students?
- How do I set up new classes?
- How do I edit my tutor profile and teaching preferences?
- Tutoring with us
- For tutors & activity providers - how will students contact me?
- For tutors & activity providers - how do I make contact with parents or students?
- For tutors & activity providers - can I change my class rate, or charge a different rate for different classes?
- For tutors & activity providers - what does "Pause class" mean?
- For tutors & activity providers - what does "Edit class" mean?
- For tutors & activity providers - what does "Message class" mean?
- For tutors & activity providers - am I employed by Classhub?
- Your Lessons
- For tutors & activity providers - What do I do if a lesson runs over the agreed time?
- For tutors & activity providers - how do I receive a booking?
- For tutors & activity providers - how do I cancel a booking?
- For tutors & activity providers - what is your cancellation policy?
- For tutors & activity providers - how do I stay safe?
- Payments
- For tutors & activity providers - how do I get paid for lessons?
- For tutors & activity providers - when do I get paid?
- For tutors & activity providers - can I change my bank details?
- For tutors & activity providers - Why have I not got paid?
- Your Classhub Account
- For tutors & activity providers - are my bank details and ID safe?
- For tutors & activity providers - I've forgotten my password!
- For tutors & activity providers - how can I change my password?
- For tutors & activity providers - how do I delete my account or go off-line?
- Online tuition
- About online tuition
- What do I need to use the Online tuition feature?
- Which browser should I use for online sessions?
- Can I use a mobile phone or tablet for online sessions?
- How can I improve my internet connection?
- How do I enable my microphone and camera?
- Do I need a headset with a microphone?
- What are the minimum hardware requirements for using the Online tuition feature?
- How do I create an online tuition booking?