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Everything you need to know to get started and make the most of your Classhub account

For parents & students - how do I request a refund if a lesson does not take place or I am not happy with the service provided?

If you are unhappy with an aspect of a class that has been held, you can request a refund.  You can do this  by clicking on the "refund request" link from your original booking confirmation email or go to "My Bookings" and search for the class in the "past bookings" area.  This takes you through a few easy steps to request the refund. 

When this is complete, it allows the tutor 72 hours to respond and grant the refund, however, if the tutor does not grant you the refund or rejects it, we then step in to try and resolve the issue, this process can take up to 30 days but we try our best at every stage of the process to ensure everyone is treated fairly and the matter is resolved. To read more on our refunds policy, click here