Everything you need to know to get started and make the most of your Classhub account
First and foremost, it is always advisable to perform a browser test prior to each session as this will ensure that everything is set up correctly and your internet connection is fast enough to host the tuition feature. If there are any issues with your internet connection, please feel free to view our tips on improving this here: How can I improve my internet connection?
After performing the online browser test, you will likely be prompted to allow your microphone and camera permissions again once entering the online tuition feature. If you ensure these are both set to allow, you will be able to see yourself in the tuition feature and your tutor will be able to hear you if you are in an online session! You can allow and disallow your camera and microphone into the tuition feature.
You can always check your browser permissions by clicking on the secure ‘padlock’ symbol in the top-left corner of the screen to the left of the web address, where you can see if it is allowed and access the Permissions preferences if you need to look into this further.
Ensuring your camera and microphone are both allowed in the online tuition feature does looks like this on Google Chrome you can view the instructions below:
When in the tuition feature, select the ‘padlock’ symbol.
Ensure that both the camera and microphone are set to ‘Allow’, changing this by selecting ‘Allow’ from the drop-down menu and refreshing the page if this is not the case.
You can go into your Site Settings to ensure that for website https://classhub.ie, both your Camera and Microphone are set to ‘Allow’.
If your webcam and microphone appear to have been allowed and this is still not showing up in the tuition feature, it’s always worth clearing your cookies and cache and reloading the page as this can interfere with the permissions and the speed of the tuition feature! If this does not work, try an incognito, as this will take you through allowing your settings once more.
Ensure you always refresh the tuition feature after making any changes to ensure these have been applied.