•  
  •  
  •  
  •  
  •  
  •  
  •  

Everything you need to know to get started and make the most of your Classhub account

My video/microphone isn’t working

Don’t panic! There are a few things which you can check to ensure everything is set up correctly.

Check your webcam and microphone have been allowed in the tuition feature

This also involves ensuring that you have the correct camera and microphone selected, particularly when using Firefox as your browser! Feel free to refer to our FAQ which will help you do this: How do I enable my microphone and camera?

Check it’s not your camera or microphone that has the issue

If possible, try to use your camera/microphone with another application. If it doesn’t work there either, then the problem is most likely to be an issue with the camera or microphone itself. You may be able to try using headphones instead of the inbuilt microphone in your computer or laptop for example if this turns out to be the issue.

Incognito

If your camera and microphone are definitely working in other applications, try opening the session space in an incognito window, or switch internet browsers. If it works in an incognito window, you’ll have to clear your cookies and cache as they will be interfering with your permissions and the running of the tuition feature!

To clear your cookies and cache on Google Chrome, you’ll need to:

  • Go to your full browsing history (can be found at the top of your screen on a Mac, or Ctrl+H on Windows)

  • There is a ‘Clear Browsing Data’ option on the left of your screen

  • A pop-up will appear detailing what you will be clearing - just ensure that the ‘Cookies and other data’ and ‘Cached images and files’ boxes are ticked, and select clear data.

To clear your cookies and cache on Mozilla Firefox, you’ll need to:

  • Select ‘History’  (Windows) or Tools (Mac) from the menu bar, and select ‘Clear Recent History’.

  • On the pop-up, select to view the details and ensure that ‘Cookies’ and ‘Cache’ are selected before selecting ‘Clear Now’